At Detergent Chemicals Asia, accessible from www.detergentchemicalsasia.com and affiliated digital portals owned by Tradeasia International Pte. Ltd., one of our primary priorities is protecting the privacy and security of our visitors, customers, and business partners. This Privacy Policy outlines the types of information we collect, how it is recorded and processed, and your rights regarding your personal data.
If you have additional questions or require further information regarding our privacy practices or Data Protection Officer (DPO) details, please contact us at contact@chemtradeasia.com or +65 6227 6365.
This Privacy Policy applies solely to online activities across Detergent Chemicals Asia ([www.detergentchemicalsasia.com](https://www.detergentchemicalsasia.com)) and other chemical trading platforms managed by Tradeasia International Pte. Ltd. It governs data provided by or collected from visitors to our domain. This policy does not apply to information collected offline or via non-digital channels.
Consent: By accessing our website, requesting product quotations (RFQs), submitting technical inquiries, or creating an account, you hereby consent to our Privacy Policy and agree to its terms and conditions.
We collect personal and business-related data in a fair, lawful, and transparent manner. The reasons for requesting personal information will always be made clear at the point of collection.
Inquiry & Account Registration: When you register, request product samples, or submit inquiries for detergent raw materials (e.g., LABSA 96%, SLES 70%, Caustic Soda, Soda Ash), we collect contact details including your full name, corporate email address, contact telephone numbers, company name, business address, job title, and country.
Direct Communications: If you contact us via email, Live Chat, or inquiry forms, we collect your contact details, the message contents, attachments (e.g., procurement specs or CoAs), and any additional details you choose to provide.
Identity Verification: Where identity verification is required for contractual or compliance purposes, we may collect verification details such as full name, job designation, or relevant official business identifiers.
When visiting the Careers portal or applying for roles at Tradeasia International through our sites, we collect application materials including:
Contact details and business information.
Professional credentials, technical skills, resume/CV details, and employment/educational history.
This data is processed solely to facilitate recruitment, evaluate candidate suitability, and track recruitment metrics.
Log Files: We follow standard procedures using server log files. The collected information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and click counts. This data is not linked to personally identifiable information and is used for analyzing trends, administering the site, tracking user movement, and gathering demographic insights.
Cookies & Web Beacons: We utilize browser cookies, web beacons, clear gifs, and pixel tags to store preferences, optimize web content based on browser types, track visitor usage patterns, and measure server performance. You can instruct your browser to refuse cookies, though certain features or interactive services on our website may be impacted.
We do not actively seek sensitive personal information (e.g., racial/ethnic origin, health status) unless strictly necessary for business compliance or mandated by law, and only with your explicit consent.
We process personal and corporate data for operational, contractual, and legitimate business purposes, including:
Service Provision & Contract Execution: To process purchase orders, coordinate global chemical logistics, provide Certificates of Analysis (CoA) and Safety Data Sheets (SDS), and fulfill contractual obligations.
Customer Support & Communication: To respond to RFQs, provide real-time support via Live Chat, issue order updates, and send administrative or security notices.
Platform Optimization & Research: To monitor system integrity, troubleshoot server issues, perform market research, and create aggregated, anonymized analytical data to enhance our detergent chemical distribution network.
Marketing & Market Intelligence: To deliver industry news, raw material pricing updates, and promotions for products similar to those you have inquired about or purchased (subject to your opt-out preferences).
Legal Compliance & Security: To defend legal claims, prevent fraudulent or unauthorized activity, audit internal operations, and comply with applicable laws, subpoenas, and governmental requests.
Your personal data is processed at Tradeasia International's operating offices, regional hubs (including Singapore, Indonesia, China, India, Vietnam, Dubai, Philippines, South Korea, and Sri Lanka), and processing centers maintained by our verified service providers.
Consequently, your data may be transferred to—and stored on—servers located outside your country or jurisdiction where data protection standards may differ. By using our website and submitting information, you agree to these international transfers. We take all necessary steps to ensure adequate security controls and protection for your transferred personal data.
Under the Personal Data Protection Act (PDPA) and international privacy frameworks, users retain specific rights regarding their personal data:
Right to be Informed: The right to clear information regarding how your data is collected and used.
Right to Access: The right to request access to the personal data we hold about you and details on how it is processed.
Right to Rectification: The right to request immediate correction of inaccurate or incomplete personal records.
Right to Erasure (Right to be Forgotten): The right to request deletion of personal data under specific statutory conditions.
Right to Restriction & Objection: The right to restrict or object to certain processing activities, including direct marketing.
Right to Data Portability: The right to obtain and reuse your personal data across different services in a structured format.
To exercise any of these rights, please contact our Data Protection Officer at contact@chemtradeasia.com.
Data Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal/accounting requirements, and resolve potential trade disputes. Retention periods are determined based on the volume, nature, and sensitivity of the data, as well as applicable legal obligations.
Data Security: We implement reasonable technical, administrative, and physical safeguards (including encrypted communications, access controls, and firewall defenses) to prevent unauthorized access, loss, misuse, or alteration. While we employ industry-standard protocols, no internet transmission can be guaranteed to be 100% secure.
Our website contains links to third-party portals, payment gateways, and logistics service providers. Tradeasia International does not control and is not responsible for the privacy policies or practices of third-party platforms. We encourage visitors to review the individual privacy statements of external sites.
Protecting children's online privacy is essential. Detergent Chemicals Asia and Tradeasia International Pte. Ltd. do not knowingly collect Personally Identifiable Information from children under the age of 16. If you suspect that a child has provided personal information on our platform, please contact us immediately so we can promptly remove the record.
We reserve the right to amend and update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. Any updates will be posted directly on this page with an updated effective date. Changes take effect immediately upon posting.
For questions, feedback, or complaints regarding this Privacy Policy or data protection practices, please reach out to us at:
Tradeasia International Pte. Ltd. / Detergent Chemicals Asia
Email: contact@chemtradeasia.com
Telephone: +65 6227 6365
Website: www.detergentchemicalsasia.com / www.chemtradeasia.com